Your questions answered
Welcome to TEF Prep (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website tef-prep.com and use our courses and services.
We may collect, use, store, and transfer different kinds of personal data about you, categorized as follows:
Identity Data: Includes your first name, last name, and username or similar identifier.
Contact Data: Includes your email address and communication preferences.
Transaction Data: Includes details about payments to and from you, and other details of courses you have purchased from us (processed securely via WooCommerce).
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform on the technology you use to access this website.
Profile Data: Includes your username and password, purchases or orders made by you, your course progress, quiz results, and user profile components managed through LearnPress.
We collect data through direct interactions when you create an account, enroll in a course, subscribe to our newsletter, or contact us. We also collect automated technical data via cookies and server logs as you navigate the site (including system notifications sent via WP Mail SMTP).
We will only use your personal data when the law allows us to. Most commonly, we will use your data in the following circumstances:
To register you as a new user and manage your LearnPress account.
To process and deliver your course orders via WooCommerce.
To manage our relationship with you, including sending important transactional emails, account updates, or password resets.
To improve our website, courses, and customer service.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to authorized personnel and systems required to deliver the service.
If you have any questions about this privacy policy or our privacy practices, please contact us through our website contact form.
Please read these Terms & Conditions (“Terms”) carefully before using the tef-prep.com website operated by us.
By accessing or using our website and purchasing our preparation courses, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access our services.
When you create an account with us via LearnPress, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
All course content, videos, practice exercises, text, graphics, logos, and software code available on tef-prep.com are the exclusive property of TEF Prep and are protected by applicable intellectual property laws.
License to Use: When you purchase a course, you are granted a limited, non-exclusive, non-transferable, revocable license to access and view the course materials for your personal, non-commercial test preparation use only.
You agree not to share your account login details, resell, redistribute, broadcast, or publicly display any proprietary course materials to third parties.
Our preparation courses are designed to assist you in preparing for your exam; however, we do not guarantee a specific exam score or result. In no event shall TEF Prep be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the platform.
We reserve the right to modify or replace these Terms at any time. We will notify users of any material changes by updating the effective date at the top of this page.
Due to the digital nature of our preparation courses, practice materials, and instant access provided via LearnPress and WooCommerce, all sales are final at all times. Once a course has been purchased and account access has been granted, we do not offer refunds, exchanges, or credits under any circumstances.
There are no exceptions to this policy. Please review course descriptions, curriculum outlines, and sample materials carefully before completing your purchase to ensure the program meets your needs.
If your plan or membership involves recurring billing:
You may cancel your subscription renewal at any time by logging into your user account dashboard.
Cancellation will prevent future automatic billings. You will retain access to your course materials until the end of your current paid billing period, after which your subscription will expire without any refunds for past billing cycles.
If you have any questions about our courses or encounter technical issues accessing your account after purchase, please reach out to our support team through our website contact form, and we will be happy to assist you with technical access.